Privacy Policy

Last updated: February 10, 2026

1. Scope

This privacy policy explains how we process personal data when you visit our website, create an account, place an order, contact us or use our services. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian regulations.

2. What personal data do we process?

Depending on your use of the web shop, we may process the following categories:

• Identification and contact information: name, e-mail address, phone number.
• Delivery and billing information: address information, billing information.
• Order and transaction details: products ordered, amounts, discounts, returns, order communication.
• Account information: login/username and (hashed) password, preferences.
• Communication: Content of messages via contact form, e-mail or chat (if active).
• Technical data: IP address, browser and device data, log files, cookie IDs and usage data (depending on your cookie preferences).

3. Purposes and legal bases.

We process personal data only when there is a valid legal basis for doing so, such as:

• Execution of an agreement (Art. 6(1)(b) GDPR): order processing, delivery, customer service, returns, warranty handling.
• Legal obligation (Art. 6(1)(c) GDPR): accounting, tax obligations and fraud prevention where required by law.
• Legitimate interest (Art. 6(1)(f) GDPR): website security, abuse detection, basic statistics, quality improvement of our services.
• Permission (Art. 6(1)(a) GDPR): newsletter/marketing and non-essential cookies (statistics/marketing), only if you choose.

4. Newsletter and marketing

If you subscribe to our newsletter, we will use your email address to send you updates, offers or news. You can unsubscribe at any time using the unsubscribe link in each email or by emailing us at office@digitalnatie.com.

5. With whom do we share your data?

We share personal data only when necessary for the operation of the webshop or when we are required to do so. This can include:

We enter into a processor agreement with processors where required. They may only process your data on our behalf and must take appropriate security measures.

6. Transfer outside the EEA.

In principle, we process data within the European Economic Area (EEA). If a service provider does process outside the EEA, we ensure appropriate safeguards (e.g. standard contractual clauses) in accordance with GDPR.

7. Retention periods

We do not retain personal data longer than necessary for the purposes for which it was collected:

• Order and billing information: Usually up to 7 years (accounting/tax obligations).
• Account information: while your account is active; upon closure, we remove or anonymize where possible, except where retention is required by law.
• Marketing permission: until you withdraw your consent or unsubscribe.
• Technical logs: limited and temporary for security and debugging purposes.

8. Cookies and similar technologies.

We use cookies to make the website work properly (e.g. shopping cart, session, security). Non-essential cookies (such as statistics or marketing) are only set if you give permission via the cookie banner. You can also manage cookies via your browser settings.

9. Security

We take appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access or disclosure. Access to data is limited to persons who need it for their work.

10. Your rights

Your rights (under the terms of GDPR) include the following:

• right to perusal, rectification and erasure
• right to limitation of processing
• right to objection (e.g., against direct marketing)
• right to data portability
• right to withdraw consent (without prejudice to previous processing)

You can exercise your rights through office@digitalnatie.com with the subject line “Privacy.” To prevent abuse, we may require reasonable verification.

11. Complaints

Not satisfied with how we handle your data? Please contact us first via office@digitalnatie.com, we will try to solve this together. You also have the right to file a complaint with the Belgian regulator:

Data protection authority (GBA) / Autorité de protection des données (APD).
Printing press street 35 / Rue de la Presse 35, 1000 Brussels / Bruxelles
Tel. +32 (0)2 274 48 00
E-mail: contact@apd-gba.be

12. Changes to this privacy policy.

We may update this privacy policy from time to time. The most recent version will always apply and be published on this page.

13. Contact

Digitalnation
Heistraat 84 bus 1, 2610 Wilrijk (Antwerp), Belgium
E-mail: office@digitalnatie.com
Tel: +32 472 29 29 09
VAT / Company number: BE0784.465.625